Refund policy
Return & Refund Policy
Last updated: May 27, 2026
At Norvexac, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.
Store Information
Store Name: Norvexac
Business Address:
115 E Sparks St
Galena, Kansas 66739
United States
Email: admin@norvexac.shop
Phone: +1 417-560-2572
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
You will also need to provide the receipt or proof of purchase.
Return Process
To start a return, please contact us at:
Email: admin@norvexac.shop
Please note that returned items must be sent to the following address:
Return Address:
115 E Sparks St
Galena, Kansas 66739
United States
If your return is accepted, we will provide instructions on how and where to send your package.
Please note:
- Returns sent without first requesting approval will not be accepted
- Customers are responsible for return shipping costs
- If the item arrives damaged, defective, or incorrect, we will cover the return shipping costs and provide an appropriate solution
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate resolution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale items
- Gift cards
If you have questions about a specific item, please contact us before placing your order.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To be eligible, the item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by proof of purchase
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, you will be automatically refunded on your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Email: admin@norvexac.shop
Contact Information
Legal Representative: Amy Brannan
Email: admin@norvexac.shop
Phone: +1 417-560-2572
Business Address:
115 E Sparks St
Galena, Kansas 66739
United States